Frequently Asked Questions

• AV and BV are different, but you recommend the same NeuEve products for stopping AV and BV from returning. Why?
• AV NIL has a higher price. Why do you not provide a subscription discount?
• Besides E. coli, can mannose block other bacteria?
• Does my husband need treatment if I test positive for aerobic vaginitis?
• From a lab test, how can I tell if my case is normal, BV, CV, AV or yeast?
• How do I know if my aerobic vaginitis (AV) is cleared?
• How to differentiate among AV, BV, and CV? How to identify false positive lab tests?

See all articles in Aerobic Vaginitis (AV) →

• How to Do a Sensitivity Test for a Cream?
• I am allergic to milk, but you have yogurt in the product. I cannot use your product.

• Why do you not include an applicator in the suppository package?

• Do laser treatments work for lichen sclerosus and vaginal atrophy?
• I’m 66 and have severe vaginal dryness and atrophy. Even a swab causes pain. Please help me find the right products for relief.

• After my BV is cleared, it comes back when I have sex. Can man pass BV to woman?
• After my BV is cleared, when should I do a vaginal microbiome lab test?
• BV Clear didn't work. What next?
• Can NeuEve Help with Ureaplasma?
• Does BV Clear just clear only the odor?
• For maintenance, do I need to use BV Clear for the rest of my life?
• For stopping BV from coming back, can a suppository last a week?

See all articles in Bacterial Vaginosis →

• Can NeuEve Salve (Balm Cream) Serve as a Safer Alternative to Steroid Creams?
• I may be allergic to the cream (Salve-Gentle). It caused burning, and I cannot use it anymore.
• The balm cream is hard and waxy. Why is it different from the previous cream?

• Does NeuEve help women without ovaries and alleviate discomfort caused by bladder spasms?
• I am 72 with severe bladder prolapse. I have started with Sensitive balm and Sensitive Silk suppositories. What else may help me find relief?
• Study of BladUp for Restoring Bladder Prolapse

• I am 32 and breastfeeding and suffer from vaginal atrophy. I am looking for something to help with the BV.
• I am 32 and breastfeeding. I have recurrent BV. I want to know if NeuEve is safe for breastfeeding women.
• I am 41 and breastfeeding. I have recurrent BV. Which product is right for me?
• I am using Gold due to atrophy from breastfeeding. I am no longer breastfeeding. Is it best to continue or wean down?
• I'm Breastfeeding and Experiencing Painful Intercourse. Which Product is Right for Me?

• I am over 70 and ordered Velvet and Salve-Gentle. I felt burning after using Salve-Gentle. What should I do?
• I felt burning after using BV Clear. What should I do?
• I felt burning after using NeuEve Silk and cream. What should I do?
• I felt burning after using the NeuEve balm cream. What should I do?
• Irritation after using NeuEve Cream. Is this an allergy?
• I used NeuEve Silk and cream for two weeks. Now, I have burning pain. Does the product cause allergy or irritation?
• I used Silk and felt burning. What should I do?

See all articles in Burning →

• As a cancer survivor, I had pelvic radiation and suffer from severe vaginal atrophy. Which product is best for me?
• I am 40 with a recent hysterectomy. I have dryness and painful sex. Which product is right for me?
• I am 50 with a total hysterectomy and breast cancer treatment. I have dryness and painful sex. Which product is right for me?
• I am 55 with a total hysterectomy and breast cancer treatment. I have dryness and painful sex. Which product is right for me?
• I am 75 with a total hysterectomy and breast cancer treatment. I have dryness and painful sex. Which product is right for me?
• I am a breast cancer survivor with severe vaginal atrophy. I cannot take estrogen. Can NeuEve help me?
• I am a hormone receptor-positive breast cancer survivor who had chemotherapy, radiation, and a hysterectomy. I have severe vaginal atrophy and have tried lubes and estradiol cream. How is NeuEve better than these?

• Discount codes?
• Does Health Insurance Cover Natural Products Like NeuEve?
• Do you offer a promotion code or coupon?
• How can 8 suppositories last for a whole month?
• How do you try before you buy?
• How to Appeal an FSA Denial for a Natural Product Used to Treat Menopause-Related Atrophy and UTIs?
• I have an HSA/FSA account from my job. Will it accept NeuEve as a covered expense?

See all articles in Cost →

• I noticed colored spots on the suppository that resemble mold. Additionally, the suppository feels sandy and not smooth.

• Can I have Express or Expedited Shipping?
• How do I Skip, Pause or Cancel my Subscription?
• How long the cream last after opening the jar?
• How to change credit card for subscription
• How to Create your Account
• How to use Flex to pay for NeuEve with my FSA/HSA credit card?
• I am 15 and have BV. I want to purchase NeuEve BV Clear.

See all articles in Customer Service →

• How to manage Lactobacillus iners-related cytolytic vagnosis (CV)
• I experienced severe burning after using CV Clear (CV Ease). What should I do?
• I used a CV Ease suppository and felt burning. What can I do?
• What makes CV ease the proper treatment for CV?

• Being on Silk for 8 months, I want to move to the next phase. What are the benefits of moving to Silver?
• I am 37 with Sjogren's syndrome. I have dry eyes, dry mouth, and vaginal dryness. Can NeuEve help me?
• I am 47 and on birth control. I have recurrent BV. Please help me choose a right product.
• I am 49 and have a prolapsed bladder. I don’t have pain with intercourse, but I've had a hysterectomy. Which formula do I start?
• I am 49 and have painful sex. Which product should I start?
• I am 53. Sex is painful, but possible. I had hysterectomy several years ago. Which product is right for me?
• I am 54 and have a prolapsed bladder. I have had hysterectomy. Which formula do I start?

See all articles in Deciding Which Formula →

• About vitamin K2, should I take MK4 or MK7?
• Can men over 50 benefit from taking bone support supplements?
• Can Urinary Support help men to clear or prevent UTIs?
• Dietary supplements for preventing recurrent UTIs
• I took a multivitamin pill and felt headache. What should I do?
• What are good sources of collagen in foods?
• When I take antibiotics, can NeuEve probiotics help prevent yeast or BV?

See all articles in Dietary supplements →

• Are bioidentical hormones still hormones?
• Do you guarantee that NeuEve works better than estrogen?
• Estrogen Safety: How to Separate Solid Science from Industry Spin?
• How can a hormone pill, skin patch, or vaginal insert, ring, or cream raise cancer risk?
• How is NeuEve Better Than Other Products?
• How is NeuEve compared with low-dose topical estrogen?
• I am using wild yam cream. I like it. Can NeuEve interfere with wild yam?

See all articles in Estrogen and NeuEve →

• I am 48 and my vagina has become loose. Which products can help tighten it?

• After using NeuEve, how long does it take to see results?
• How does dilation combined with NeuEve help relieve severe atrophy
• How does NeuEve clear bad bacteria without harming good ones?
• How does NeuEve clear menopause-related recurrent UTIs and bladder prolapse without using estrogen and antibiotics?
• How does NeuEve relieve vaginal dryness without hormones?
• How is the sea buckthorn oil pill compared to the oral hyaluronic acid pill for moisturizing body?
• I just read a disturbing review on Amazon. It claims the Silk contains lavender oil known to be estrogenic. Is this inaccurate information?

See all articles in How it works? →

• I have stubborn vaginal atrophy, and using NeuEve alone did not work. Can I get relief by just adding supplements without using dilators?
• I tried the largest dilator but it caused pain and UTI. What should I do?
• Tips about using dilators

• After inserting the balm cream, it caused itching. Is this an allergy?
• Air bubble in the suppository
• Can I insert sea buckthorn oil directly into the vagina to relieve vaginal atrophy?
• Can I use a NeuEve suppository like a balm for my dried and itchy skin?
• Can I use the balm cream as lube before sex?
• Can NeuEve help me to relieve uterine prolapse?
• Can NeuEve Salve be used as a lubricant prior to sex?

See all articles in How to use the product →

• I have HPV. Can I use NeuEve to clear HPV?

• Among AV, BV, and CV Clears, all three have the same ingredients. How are these different from each other?
• Are the NeuEve ingredients scientifically proven with published studies?
• Can you give me a complete list of all ingredients used in NeuEve?
• Can you tell me the ingredients in the proprietary blend?
• Creams vs Suppositories?
• Does evening primrose oil have estrogen effect? Is it safe to use?
• Does NeuEve contain black cohosh?

See all articles in Ingredients →

• After sex, why do I have an infection?
• After using NeuEve Silk suppository, I have white milky discharge. Is this normal?
• Allergy. Anxiety. I am allergic to many things and now I feel that I may be allergic to NeuEve.
• Brown color discharge after using NeuEve Silk suppository and/or Balm Cream. What happened?
• Can I have sex when I am using NeuEve Suppository?
• How Long Should I Wait Before Sex?
• I developed rash lately after using NeuEve Silk for 3 months. I think I am allergic to the product.

See all articles in Issues After Using NeuEve →

• Can NeuEve be used by women with active breast cancer?
• Can NeuEve clear lichen sclerosus?
• Can you recommend a good brand for collagen supplement?
• Do you recommend a gentle soap for feminine hygiene?
• How to choose the right calcium and vitamins D3-K2 supplements?
• Microbiome in new women, transgender, transsexual, new vagina, neovagina
• Simple vs. Complex Cases for Health Coaching

See all articles in Knowledge about women's health →

• Besides improving libido, does Kresendo have other health benefits?
• How to Use Kresendo to Boost Libido?
• Taking Kresendo, I recently had brown discharge and hot flashes. Are these normal?

• Study of Iners-Clear for Clearing Lactobacillus iners-related Vaginosis

• Do you have products that can help relieve lichen planus?
• How Do NeuEve Salves and Suppositories Help Relieve Lichen Sclerosus Discomforts?
• I have lichen sclerosus affecting the anal area, and it causes burning. Can NeuEve Salve (Balm Cream) help relieve the symptoms?
• My teenage daughter has lichen sclerosus. Can NeuEve help her?
• Study Announcement: Zinc Salve for Severe Lichen Sclerosus Flare-ups
• Why do steroid creams like Clobetasol to treat lichen sclerosus cause glaucoma and fatty liver?

• Do you recommend a lubricant?
• How is NeuEve compared with hyaluronic acid?
• I am using coconut oil, but I want to find a better lube. Do you offer an organic lubricant?
• Who should not use hyaluronic acid-based products?

• How a Multivitamin for Menopausal Women Helps Relieve Hot Flashes, Sleep Issues, Fatigue, and Anxiety?

• I inserted a suppository last night. This morning it dropped into the toilet and was hard. It looks like it did not melt.
• My first silk melt well, but the second one did not melt. Could the suppository have a quality problem?
• The next day a chunk leaked out. Is this normal?

• After using the Silk suppository, I was not able to achieve orgasm after 45 years of marriage. Could NeuEve cause it?
• I am 68. I need help for reaching climax.
• I used NeuEve Silk for 5 months. My dryness has improved, but orgasm has not. What should I do?

• Can osteoporosis in a woman increase her risk of pelvic organ prolapse?
• How the 'Hip & Pelvic Support Kit' Strengthens Hip Joints and Pelvic Bones
• I have severe osteoporosis. What dietary supplements can help me manage it?

• How NeuEve Can Help Make Your Postpartum Pelvic Floor Therapy More Effective?
• I am a Pelvic Health Physical Therapist. How can I introduce NeuEve products to my patients?
• While clearing Lactobacillus iners in the vagina, what do you recommend for clearing it in my bladder and my partner?

• How do I know if my probiotic capsule delivers live Lactobacillus bacteria?
• I accidentally left my probiotics out of the refrigerator for a week. Are they ruined?
• To clear Lactobacillus iners, when should I take probiotics to be most beneficial?
• To clear Ureaplasma, when should I take probiotics to be most beneficial?
• To clear yeast, when should I take probiotics to be most beneficial?

• How can combining Kegel exercises with the NeuEve Kegelboost kit enhance the recovery of prolapsed pelvic organs
• How to Make Kegel Exercises More Effective for Pelvic Health?
• I am 83 years old and have bladder prolapse. Which products should I start with?
• Is there scientific evidence linking osteoporosis of the pelvic bones to organ prolapse?
• Seeking a Non-Surgical Solution for Rectocele? Consider NeuEve
• What foods and nutrients can help support recovery from pelvic organ prolapse?
• What Products Are Included in the KegelBoost Kit?

See all articles in Prolapse →

• Recurrent UTI-with links

• Can using NeuEve cause hot flash?
• I have used the Silk suppository and the balm cream for 8 weeks, but I do not feel relief.
• She subscribed Silk and FMS, canceled subscriptions and the want to refund. Saying she had bleeding after use Silk....did not like FMS, and she through away products and want to refund.
• The NeuEve Silk did not work for me. I want to cancel my subscription and get a refund.
• Your product did not work as expected. I want refund.

• Can I take the sea buckthorn oil pills without using vaginal suppositories to relieve painful sex?
• Can I take the sea buckthorn oil supplement while on the blood thinner warfarin?
• Can men benefit from taking sea buckthorn oil?
• Do you have a product for menopause-related hot flash and lack of energy?
• I received sea buckthorn oil pills, but they are lighter color than the previous pills. Are they the same?
• Is sea buckhorn oil safe to be taken with other pharma drugs and supplements?
• I took sea buckthorn oil and got diarrhea and burning. What should I do?

See all articles in Sea Buckthorn Oil →

• Are Latex Condoms safe with NeuEve?
• Do I need to move to the next phase to Silver (or Gold)?
• How Many Months Do I Stay at a Silk?
• How should I refrigerate my NeuEve?
• How to combine estrogen cream and NeuEve?
• How to Insert A Suppository?
• How to wean off HRT with NeuEve?

See all articles in Starting To Use NeuEve →

• Does Natural Drain help relieve symptoms of enlarged prostate, difficulty urinating, and frequent UTIs in men?
• How does NeuEve Enhance the Effect of Kegel Exercises for Common Urinary Issues?
• My issue is urinary urgency, but Natural Drain, designed for urine retention, gave me great relief. Why did it work?
• Natural Drain works - I now wake just once a night instead of three times. Why do you recommend not using it for more than 7 days in a row? I’d like to take it daily.
• Waking Up to Urinate 6–7 Times a Night (Nocturia): What Can Help?

• Are NeuEve products supported by clinical studies?
• User Evaluation Study of NeuEve AV Clear on Aerobic Vaginitis (AV) Relief
• User Evaluation Study of NeuEve BV Clear on Bacterial Vaginosis (BV) Relief
• User Evaluation Study of NeuEve Feminine Moisture Support on Vaginal Dryness Relief
• User Evaluation Study of NeuEve Gold Suppositories on Vaginal Dryness and Odor Relief
• User Evaluation Study of NeuEve Salve-Gentle on Vaginal Dryness and Painful Sex Relief
• User Evaluation Study of NeuEve Salve on Vaginal Dryness and Painful Sex Relief

See all articles in User Evaluation Studies →

• Antibiotics failed to clear my infection. Lab test showed Enterococcus and Klebsiella. Can NeuEve help?
• Does taking NeuEve products increase UTIs?
• How do NeuEve balm, suppository, and dilators help relieve chronic UTIs?
• I got UTI after using NeuEve Silk. What can I do?
• I have used antibiotics and boric acid but BV keeps coming back. How can your product be better?
• I'm 73 and have leaky bladder. Can NeuEve help me?
• Suggestions about managing UTIs

See all articles in UTI →

• Does NeuEve help contraceptive protection?
• How Long Do I Keep Taking NeuEve?
• How Long Will It Take Before Relief?
• Is NeuEve FDA approved?
• Lube vs. NeuEve
• What are the side effects of NeuEve?
• What causes vaginal dryness and odor?

See all articles in What Is NeuEve? →

• Can men pass yeast to women?
• Can NeuEve cause yeast infecton?
• How NeuEve Yeast Clear Breaks Biofilms to Eliminate Stubborn Vaginal Yeast?
• How to Stop Yeast from Coming Back?
• I am 58 and have yeast infection. Whenever I stop using antifungals, yeast comes back. Can NeuEve help me?
• I am struggling with a yeast infection. Can I use NeuEve suppositories and supplements to find relief?
• I get yeast infection after using NeuEve. What should I do?

See all articles in Yeast Infection →

• Bleeding