Customer Service

  • Can I combine autoship and normal order?

    I want to order NeuEve Silver Suppositories for subscription and also to buy a vaginal cream, but I cannot put these two items into one shopping cart to get the free shipping discount. Could you show me how? If you order two items from the "Ordering à la carte" box, you can click the button "add...
  • Changed credit card

    Once a subscription linked to a credit card then changed to new card, the subscription is paused by PayPal automatically by Paypal's policy. Please update your credit card at PayPal first, then go to www.neueve.com to re-subscript NeuEve just like a new person.
  • How do I Cancel my Subscription?

    To Unsubscribe from Auto-Delivery of NeuEve, click here to go to Paypal and cancel your subscription. If that does not work, please follow the steps below to cancel a PayPal subscription: Log in to your PayPal account at www.paypal.com. Click the Settings icon next to "Log out." Select Preapprov...
  • Please change Autoship to Silk/Silver/Gold?

    Paypal does not allow changes. The word "Silver" cannot be removed once subscription starts. The best way to change the formula of your subscription is for you to log in Paypal and cancel your existing subscription on Silver and to resubscribe the Gold formula from www.neueve.com. This way, your ...
  • Reveral of vaginal atrophy is like reversal of aging. It is an uphill battle

    Aging is an ongoing process. Reversing the vaginal atrophy is a battle against aging.  It is an uphill battle, like putting cream on the face for stopping wrinkles. Once you stop using the cream just for 1-2 weeks, wrinkles may come back. You can smooth the wrinkles with Botox, but it will be cos...