Your cream jar sealing is incomplete. The cream becomes defective as it has small bubbles with a darker color.

Thanks so much for reaching out! I completely understand your concerns about the balm cream, and I'm here to help clarify things for you.

Firstly, our balm cream is designed with a robust formulation that includes plenty of antioxidants, making it incredibly resistant to oxidation. So, even if it's not sealed perfectly, it won't become defective. The small bubbles you noticed are perfectly normal, and the color you're seeing is exactly what it should be. Rest assured, there's absolutely no issue with your balm cream.

As for the packaging, sometimes small droplets can splash to the edge of jar during the filling process. This might prevent the sealing disc from closing completely, but don't worry, this is something we've anticipated. To add an extra layer of protection, we include a sealing sticker on the box of each jar. This means that even if the initial seal isn't perfect, the balm is still well-protected by its sealed packaging box, complete with a transparent circular sticker-sealer.

I want to assure you that your balm is in perfect condition and ready for use. Thousands of our customers are enjoying it without any problems, and I'm confident you will too. It's completely safe for use.

May 18, 2024

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