I feel like it's super imposing to ask for a tip.

Thank you for sharing your feedback with us. We truly appreciate your input.

Regarding your concerns:

  1. As a small company, we partner with Shopify to handle payment transactions. While we may not have direct control over the specific payment process, we can confirm that Shopify employs secure methods to protect credit card information. Over the years, with thousands of customers using our products, we have not encountered any issues related to credit card information compromise.
  2. The option to leave a tip during the checkout process is a feature provided by Shopify and not a mandatory requirement from us. We understand that tipping practices can vary among customers. While tips are entirely voluntary, they can be a way for customers to show appreciation for the service provided by our team members, who work diligently to assist customers with their needs.

At NeuEve, we strive to offer not just products but also exceptional service to our customers. Our team, including part-time employees, is dedicated to assisting customers at various times, including outside of regular work hours. The option for tips has been beneficial in recognizing the efforts of our hardworking team members and expressing gratitude for the support provided.

We value your feedback and understanding. Thank you for being a part of the NeuEve community.

Mar 22, 2024

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