How to use the product

  • After inserting the balm cream, it caused itching. Is this an allergy?

    Thank you for the inquiry. This might not be an allergy. You might have used the balm cream incorrectly and also overapplied it. The vulva balm cream is not designed for vaginal insertion, nor does it need to be used in a large amount. Your itching may not happen again if you use the balm crea...
  • Air bubble in the suppository

    When we first make the suppository, we must leave a small air space on the top to facilitate sealing. Therefore, the suppository is not 100% full. there is a small air space on the top. Otherwise, the suppository cannot be sealed. In summertime, due to hot weather, suppositories can be melt duri...
  • Can I use a NeuEve suppository like a balm for my dried and itchy skin?

    Unlike the NeuEve vulva balm cream that has only fat-soluble nutrients, the NeuEve suppositories has both water-soluble and fat-soluble nutrients like a multivitamin pill. For example, the B group of vitamins and vitamin C are water soluble, but vitamins A, D, E, and K are fat-soluble. The NeuE...
  • Can NeuEve relieve my atrophy quickly?

    "I am 70 and am going to get married, again, after 20 years, to a younger man. So I am in trouble. Give me advice. Tell me what I need. Please. Thank you." At 70 and not sexually active for 20 years, you may have aging-related vaginal atrophy. It is a shrinkage of the vaginal tissue. Due to tiss...
  • Do I apply the cream outside or inside the vagina? Can I use it more than once a day?

    You can use the cream any place you have a discomfort. For example, some customers use it on the face to relieve eczema. However, if you are also applying a suppository deep inside the vagina, you do not need to apply the cream inside because it is redundant. You can use it outside where the su...
  • How to clear BV or AV with NeuEve Gold, Silver, or Silk suppositories or cream?

    Is BV different in postmenopausal women? BV in postmenopausal women often coexists with vaginal atrophy (atrophic vaginitis).  Vaginal atrophy causes a reduced resistance to infection, including bacterial vaginosis (BV), aerobic vaginitis (AV), and yeast. In a reproductive-aged woman (age 15-45...
  • How to keep the product from melting in the summer or during travel?

    Melting during shipment NeuEve is designed to melt at the body temperature. Thus, it will become soft or melt when the temperature becomes hot. Common places that may overheat are inside a car or mailbox under the sun. The temperature may reach over 150 degrees. At this high temperature, ingredi...
  • I am 57 and have painful sex. Which product should I start?

    Painful sex is caused by vaginal atrophy due to reduction of estrogen. Using estrogen can reverse it but it has a cancer risk. How can a hormone pill, skin patch, or vaginal insert or cream raise cancer risk? NeuEve is the only product that can reverse vaginal atrophy without using hormones. I...
  • I am using the Vulva balm cream for the first time. Can you please tell me where the vulva is?

    The vulva is the external part of the female genitalia. It protects a woman’s sexual organs, urinary opening, vestibule and vagina and is the center of much of a woman’s sexual response. The outer and inner ‘lips’ of the vulva are called the labia majora and labia minora. About how to use the b...
  • I got sores on my buttock from the suppository leaking at night. What should I do?

    Thank you for reaching out. We understand your frustration. You can easily fix this problem. This article explains why the leaked ingredients may cause irritation. The Silk is OK inside but why does it cause burning as it exits my body? When there is a leak, you can wipe it clean with a tissu...
  • I had a hysterectomy surgery lately. How soon can I use NeuEve after surgery?

    You may need to wait for about 4-6 weeks after the surgery or until your wound has completely healed and your wound doesn't cause pain before you can use NeuEve suppositories. Stitches can usually be removed within 7 to 10 days of surgery. Absorbable stitches can take longer to dissolve. It may ...
  • I have been using Estrodial and boric acid to manage vaginitis and lidocaine and coconut oil for painful sex. Will this conflict with starting NeuEve?

    Thank you for reaching out. Estrogen, boric acid and lidocaine may have some side effects and should not be used for the long term. It is a good idea to wean estrogen because long-term use of estrogen may have cancer risk. How can a hormone pill, skin patch, or vaginal insert, ring, or cream r...
  • I have developed rosacea with menopause. Could NeuEve balm cream help relieve rosacea?

    Rosacea may be a little complicated. Its cause is unknown and it does not have a cure. To better understand it, you may read Mayo Clinic website: https://www.mayoclinic.org/.../symptoms-causes/syc-20353815 You can manage it with some skin care product. We do not know if NeuEve balm cream helps....
  • I have moved up to the Silver/Gold. What can I do with the leftover Silk/Silver suppositories?

    Silver is 3x more concentrated than Silk, and Gold is 3x more concentrated than Silver in the nutrient concentrations, but if you use the latter 3x more frequently, it should be as good as the former because it would deliver the same amount of nutrients. Right? But this is only true in theory. I...
  • I have tried NeuEve Silk for 1 year without positive effect. I want to convert to estrogen.

    Thank you for reaching out. Converting to estrogen can be the biggest mistake you will ever make in your lifetime. The reason is that estrogen has a cancer risk. Many women got breast, ovarian or uterine cancer after using estrogen. How can a hormone pill, skin patch, or vaginal insert, ring, ...
  • I just received the cream. It is as hard as rock. It is not creamy at all. How can I use it?

    Thank you for reaching out. We understand your frustration. Let me explain. The product is sensitive to temperature. Maybe the outdoor temperature becomes cooler when weather is approaching winter. During shipment, the product might have been exposed to cold temperature that made it harder. Th...
  • I love bath. Can I bath when I am using NeuEve?

    Yes, you can. But you should not take a bath the first day after you just insert a NeuEve suppository. You need to allow at least 1 day for the the suppository to be melt and dissolved so that it can have an effect. Ideally, you should wait for the entire duration of the suppository (4-7 days)....
  • I see you recommend supplements. Can taking supplements alone reverse vaginal atrophy?

    This is a good question. Theoretically, nutritional supplements can relieve many illnesses related to nutritional deficiency. For example, taking supplements, like calcium and vitamins D3-K2 pills, can reverse osteoporosis. For aging-related outcomes, taking supplements helps improve the recove...
  • I used NeuEve Silk and cream for 1 month but I still have painful sex. I want to quit and get refund.

    **I am a 67 year old female and have struggled with vulvar discomfort/soreness/dryness/sensitivity everywhere around the vulva for over 15 years. I have tried everything from estrace cream regularly to the EString. Nothing has helped.I stopped using my estrace/testorone cream prior to starting a ...
  • I used NeuEve Silk and cream for 1 month but I still have painful sex. My doctor recommended Premarin vaginal cream.

    Thank you for telling us your doctor's recommendation. You are fortunate to have purchased NeuEve - the safest and most effective product for relieving painful sex and vaginal atrophy. Recovery from many years of vaginal atrophy is a slow process. There is no quick fix. A combination approach m...
  • Refrigeration vs. freezing

    NeuEve is designed to melt at the body temperature. Shipping in the summer is a challenge. This summer is hot. Some areas have reached triple digit temperatures. When customers in the hot areas receive NeuEve products, these products may be either completely melt or become too soft to be used ri...
  • Uphill

    I'd like to share with you: Vaginal atrophy is a part of aging, which is a continuous process. Reversal of vaginal atrophy is like a reversal of aging. It is an uphill battle. It is like putting cream on the face to stop wrinkles. If you do it routinely, you can stop wrinkles. But if you stop ...