Thank you for reaching out. We understand your frustration.
You can easily fix this problem.
This article explains why the leaked ingredients may cause irritation.
When there is a leak, you can wipe it clean with a tissue or wet towel or wash with water. The irritation will stop immediately.
After your sore heals, you can continue using the product.
You can avoid leakage as follows:
1) Place the suppository deeper inside. You can freeze the suppository to make it harder and place it as deeply as you can. It will be less likely to leak.
2) You can reduce the dose by cutting it to two halves and use one half at a time. After you insert it deeper inside, it will not leak because the amount is reduced by half. After it melts, the melt ingredients will stick to the vaginal wall and not much will be left to leak.
This image shows you how to cut a suppository. Refrigerate it first helps cutting.
I hope that you can overcome this small difficulty and restart using the product and get relief soon.