Thank you for reaching out.
We understand your frustration about the packaging. You are not alone. We have received multiple complaints.
We do not make the plastic shell. It is made by another company.
We have discussed this issue with the company that provided us with the suppository shell and suggested they improve their product.
Unfortunately, they declined our request to change.
Therefore, we have decided to discontinue the use of their plastic shell.
We are in the process of seeking a new plastic shell supplier.
We apologize for the inconvenience.
Attached is an image showing how to open a difficult plastic shell.