Thank you for the inquiry.
This might not be an allergy. You might have used the balm cream incorrectly and also overapplied it.
The vulva balm cream is not designed for vaginal insertion, nor does it need to be used in a large amount.
Your itching may not happen again if you use the balm cream correctly in a tiny little amount, not more than a dime size or a pea size.
The vulva balm cream is like a lip balm. For example, when you use a lip balm for dry lips, you only need to apply it a tiny little bit on your lips. If you take a large chunk of the lip balm as a lozenge, you may feel it tastes funny and hard to swallow, because it is not designed as a lozenge.
For vaginal insertion to relieve dryness, atrophy, and odor, we have several different levels of NeuEve suppositories, like Silk, Silver, Gold, and BV Clear. These suppositories are designed for vaginal insertion.
Then, how can the vulva balm relieve vaginal dryness when it is applied only a tiny little bit on the outside?
You may find this article helpful:
To relieve vaginal dryness, how can the cream apply on the outside benefit deep inside?
About how to use the cream, you may find these articles helpful:
Do I apply the cream outside or inside the vagina? Can I use it more than once a day?
Why do I need to add the NeuEve cream to the suppository?