I'm truly sorry to hear about the discomfort you've experienced. Your well-being is very important to us, and I apologize for any distress this may have caused.
The product is made with food-grade, safe ingredients, and any discomfort should typically subside once you discontinue use. To speed up relief, you can wash the area to remove as much of the product as possible. It's possible that the product may not be suitable for your current condition, especially if the diagnosis isn't CV. Sometimes symptoms can be misleading, and a different infection like yeast might be the cause.
To ensure you are using the right product, a vaginal microbiome lab test is the most accurate way to diagnose CV. If you have a lab test report, feel free to share it with us, and we can help analyze it to recommend the most appropriate product. If you haven't had a lab test, we recommend considering one. Juno offers such tests, and they provide a group discount for our customers, which might be beneficial. Juno Lab offers a group discount to NeuEve customers
If it turns out that your condition is not CV, but something else like a yeast infection, we can recommend a different product and arrange for an exchange of the unused CV Ease boxes.
Please let us know how you would like to proceed or if you have any other questions. We're here to help and ensure your comfort and satisfaction.