The balm cream is temperature sensitive, and the extreme heat during the summer months can be a challenge to ship the product to our customers’ homes. A mailbox under the sun or a transit truck can reach triple digit heat, which can cause the product to melt and leak. To address this issue, we have developed a special summer formula that is more resistant to high temperatures.
While most customers do not notice a difference, experienced users like yourself may detect a change in texture.
Please rest assured that although the product might feel different, its nutritional value and ability to rejuvenate tissue remain the same as our winter formula. We encourage you to continue using the product as its effectiveness is not compromised.
If you have any further concerns or questions, please do not hesitate to reach out. We value your feedback and are here to assist you.