I felt burning after using NeuEve Silk and cream. What should I do?

Vaginal tissue becomes sensitive when it is severely atrophied, inflamed, or injured. It can be sensitive to anything, even to water. Even though NeuEve delivers natural nutrients, like vitamins, and nothing is harmful, many women may be sensitive to these nutrients. Therefore, we have developed 5 phases of NeuEve formulas that deliver different concentrations of nutrients suitable for women of different ages and health conditions. These are:

Velvet (Previous Sensitive Silk) S, phase 0       - for postmenopausal women (>70) to relieve vaginal atrophy, painful sex, chronic BV, and UTIs.
Silk, phase 1            - for postmenopausal women (>55) to relieve vaginal atrophy, painful sex, chronic BV, and UTIs.
Silver, phase 2         - for postmenopausal women (50-55) to relieve vaginal atrophy, painful sex, chronic BV, and UTIs.
Gold, phase 3          - for postmenopausal women (<50) to relieve vaginal atrophy, painful sex, chronic BV, and UTIs.
BV Clear, phase 4   - for premenopausal women (<45) to relieve BV.

Velvet is the mildest formula and is often used by older women or those with certain health conditions such as cancer treatment, Sjögren's syndrome, lichen sclerosus, and lichen planus to relieve itching, severe vaginal dryness, and atrophy.
However, women with severe vaginal atrophy may experience initial irritation or burning when using Velvet. If you feel discomfort, it may indicate severe atrophy or a sensitive skin condition like lichen sclerosus. In this case, start with a reduced dose by using ½ or ¼ of a suppository.
If even a small amount causes burning, that dosage may still be too strong for your sensitivity level. In that case:

1. Gently clean the vaginal area to remove as much of the suppository as possible to stop irritation.
2. Wait 3-4 days for sensitivity to calm down before trying again.
3. Restart with a smaller dose (e.g., ¼ of a suppository).
4. Gradually increase – After 1-2 weeks at this tiny amount, as dryness and atrophy improve, you can increase to ⅓ of a suppository without irritation.

By adjusting the dosage carefully, you can comfortably rebuild vaginal health over time.

How to Overcome Sensitivity with NeuEve Salve (or Salve - Gentle)

1. Pause Suppository Use – Stop using the suppository for 2-3 weeks to allow your body to adjust.
2. Apply NeuEve Salve – Use NeuEve Salve (or Salve - Gentle) daily. Apply a tiny amount (about the size of a grain of rice) to the exterior vulva. This helps reactivate dormant mucus glands, restore moisture, and gradually reduce the severity of vaginal atrophy.
3. Resume with a Reduced Dose – After 2-3 weeks, cut the suppository lengthwise into halves, thirds, or quarters using scissors.
   • If mildly sensitive, start with ½ a suppository.
   • If very sensitive, begin with ⅓ or ¼ of a suppository.
4. Use Every Other Day – Start with a lower dose and use it every other day to allow your body to adjust.

By following this gradual approach, you can comfortably rebuild vaginal health while minimizing irritation.

If you choose one formula that fits your age, such as phase 3 Gold, but you feel burning, the right formula for you is a lower phase such as Silver or Silk. You can save the current one in a refrigerator for future use or to cut it into two halves or 3 pieces and use one half or 1/3 at a time to reduce its irritation.

If you experience burning even with the mildest formula, Velvet, there is no gentler option available. The best approach is to reduce the dosage by cutting the suppository into halves, thirds, or quarters and using ½, ⅓, or ¼ of a piece at a time.

All ingredients in NeuEve products are natural and food-grade, ensuring safety. Initial sensitivity is common and can be managed by adjusting the dose. To date, over 200,000 women have used NeuEve to find relief from severe vaginal atrophy. Many initially experienced mild burning or irritation, but they adjusted and achieved relief. You can too.

Tips: Inserting the suppository in the daytime and getting up and walk around can cause the melted liquid to leak out. The leaked out ingredients can cause burning to the opening of the vaginal skin. Therefore, when you insert the suppository, you need to insert it at bedtime and insert it deep inside and in a laying down position before sleep. This way, it can stay inside for the whole night. On the second morning, it is no longer irritative because its ingredients are largely absorbed. The tissue inside is not sensitive. The sensitive skin is the outside at the opening. To understand this, you may find this article helpful: I have been using NeuEve Silk. It is OK inside but why does it cause burning as it exits my body.