I felt burning after using NeuEve Silk and cream. What should I do?

Vaginal tissue becomes sensitive when it is severely atrophied, inflamed, or injured. It can be sensitive to anything, even to water. Even though NeuEve delivers natural nutrients, like vitamins, and nothing is harmful, many women may be sensitive to these nutrients. Therefore, we have developed 5 levels of NeuEve formulas that deliver different concentrations of nutrients suitable for women of different ages and health conditions. These are:

Cream, level 0       - for postmenopausal women of all ages (>45) to relieve vulvar itching, dryness and atrophy
Silk, level 1            - for postmenopausal women (>55) to relieve vaginal atrophy, painful sex, chronic BV and UTIs.
Silver, level 2         - for postmenopausal women (50-55) to relieve vaginal atrophy, painful sex, chronic BV and UTIs.
Gold, level 3          - for postmenopausal women (<50) to relieve vaginal atrophy, painful sex, chronic BV and UTIs.
BV Clear, level 4   - for premenopausal women (<50) to relieve BV.

The NeuEve Cream is the mildest one. It is often used along with the Silk by older women to relieve itching or severe vaginal dryness and atrophy. However, a woman with severe vaginal atrophy can feel irritation if using too much of the cream. If you used the cream and felt irritation, you might have overapplied the cream more than the correct amount.

You should clean it to remove the cream as much as you can to stop the irritation. After 3-4 days when the sensitivity quiets down, you can restart using the cream in the correct amount. The correct amount for a sensitive women to start is a tiny bit like 1/10 of a dime size of a touch of the fingertip. After using the cream for 1-2 weeks at this tiny amount, the dryness and atrophy will be partially relieved and you can use it a little bit more, like 1/4 of a dime size and finally a dime size, without feeling irritation.

If you start with the level 1 Silk suppository and feel burning, this means that your vaginal atrophy is very severe and you can do the following to help improve your tolerance.

  1. Stop using the suppository for 2-3 weeks. Using the NeuEve Cream daily with a tiny bit to the exterior vulva for 2-3 weeks. This will turn on the dormant mucus glands to re-gain moisture and help reduce the severity of your vaginal atophy.
  2. Cut the suppository into two halves lengthwise with a pair of scissors and use one half every other day or every 3 days.

If you choose one formula that fits your age, such as level 3 Gold, but you feel burning, the right formula for you is a lower level one such as Silver or Silk. You can save the current one in a refrigerator for future use or to cut it into two halves and use one half at a time to reduce its irritation.

Dec 4, 2020