We manage thousands of customers and cannot do phone calls and we do not handle credit cards by phone.
Please purchase your product online on the website
https://www.neueve.com/collections
If you have any question about NeuEve, click on FAQ on the banner. Type your question keyword in the search bar, like "summer." Hit return. You will see at least 3 answers about how to keep NeuEve from overheating in the summer.
If you are asking about refund, certain products or health conditions for treatment do not qualify for a refund because the treatment for vaginal atrophy and stubborn recurrent BV take longer than 30 days. If you do not find relief in less than 30 days, it is normal. Patience and commitment to long-term use of NeuEve is the key to successful recovery.
If you need customer service, you MUST contact us by email to help@neueve.com.
You must not call us by phone because calling may cause safety hazard to our workers. As a small company, we do not have an employee just sit there to answer phones. Every day we need to ship orders to the post office. When we were driving, a customer called. It is dangerous to answer the phone while driving. Email is a better way. It is safe and it leaves a good communication record.
Paying online is the most secure way to pay. We hire PayPal and Shopify to manage the payment. It is much more secure than order by phone. Since we started the business 9 years ago, over 100,000 online transections have occurred. No one has ever had any problems.
If you do not know how to use a computer or a smart phone, and cannot order NeuEve online and must order it by phone, there is a local health food store in Chicago also selling our products. They may be able to take order by phone.
However, you must NOT ask the store about customer service or anything related to NeuEve because they are a store and cannot help you with things that they do not know.
Note: If you order NeuEve by phone from this store, our 100% satisfaction guarantee does not apply and NO refunds or returns are allowed. All sales are final.
All Ways Healthy Natural Food center
123 S. Rand Road
Lake Zurich, IL 60047
Store Hours:
Monday - Friday 9:30 a.m. - 8:00 p.m.
Saturday 9:30 a.m. - 6:00 p.m.
Sunday Noon - 4:00 p.m.
Phone: 847-438-9200