Even though we offer all the orders free shipping to US addresses, the shipping is not free. There is shipping and handling cost of $10 paid to the fulfillment company ShipBob and the USPS.
Thus, the cost of each order has two expenses: the cost of the product itself and the fulfillment cost.
We hire a fulfillment shipping company called ShipBob to pack and ship our product. When you place an order. ShipBob packs and sends the product to USPS for shipment. Their charge is about $10 for each order (including $5 USPS postage).
When you file for a refund because you do not like the product, we give back 100% that we collected from you for the product. This is a 100% refund from our end. The fulfillment and shipping costs from ShipBob and the USPS (if the order is shipped) are not refundable because they have provided their services.