When you use a credit card to make a purchase online, there is a risk of losing information due to online hacking. As a small company, we do not have the sophisticated technology to protect against online hacking. We hire PayPay to manage credit payments. PayPal charges a 3.5% fee for its service. The customers' credit information is secured.
In the past, when a customer filed a refund. The PayPal service fee was also refunded. PayPal has changed it because it has provided the service for managing payment and refund with a high level of online security. This fee becomes nonrefundable.
For example, when you pay $100, we only get $96.50. A fee of $3.50 goes to PayPal for its service for the transaction.
If you file a refund after the order is shipped, there is also a nonrefundable shipping charge.
We hire a fulfillment shipping company called ShipBob to pack and ship our product. When you place an order. ShipBob packs and sends the product to USPS for shipment. Their charge is about $10 for each order (including $5 USPS postage).
When you file for a refund, we give back 100% that we collected from you. This is a 100% refund from our end. We cannot get the service fees from PayPal and from ShipBob (if the order is shipped) because they have provided their services.