I sincerely apologize for the distressing experience you’ve had with our product. Your health and safety are our top priorities, and I want to assure you that we take your concerns very seriously.
I’m truly sorry to hear about the symptoms you’re experiencing, including pain, burning, and bleeding. It’s important to address these promptly. To better assist you, could you please share your age and whether you are sexually active? Additionally, how long have you been experiencing painful intercourse? This information will help us provide more tailored support.
I want to clarify that our product is made with 100% food-grade, hormone-free ingredients and is free from harmful chemicals. It is carefully designed to be safe for use and does not cause bleeding. While it has helped over 200,000 women find relief from severe vaginal dryness and atrophy without side effects, we understand that individual responses can vary.
The sensitivity you’re experiencing may be related to fresh wounds from recent painful intercourse or from using the product shortly afterward. When intercourse is painful, it often indicates the presence of small skin tears or wounds. These wounds can cause bleeding, burning, and pain, though they are usually hidden and not easily visible.
When you use a suppository, the melted ingredients can flush out blood from these wounds, making the bleeding more noticeable. This does not mean that the suppository caused the wounds — it simply made the existing bleeding visible.
NeuEve is designed to relieve painful sex by improving vaginal atrophy. However, it is not an instant fix; healing takes time and consistent use. It’s important to avoid applying the product directly to open wounds during the healing phase.
Since you may have fresh wounds currently, we recommend pausing use for a few days to allow healing. When you feel ready, you can restart with a reduced dose by cutting the suppository in half and using half every two days.
For more guidance, you may find this article helpful: I used Silk and felt burning. What should I do?.
Please know that we are here to support you and want to ensure you find relief soon.