The 30-day money-back guarantee is a type of business practice. The 30-day period is a time limit for the customer to try the product and see if the customer likes it. This time limit is used by many different businesses.
It does not mean that a severe case of vaginal atrophy or a stubborn case of recurrent BV is guaranteed to find relief in a short 30-day period. Some may find relief in less than 30 days, but others may require using the product for a longer time to find full relief.
Why do we not offer a money-back guarantee for a longer period than 30 days?
Without knowing exactly how long it takes to relieve a severe case of aging-related vaginal atrophy and a stubborn case of recurrent BV, we cannot provide a blank check without a time limit.
The 30-day money-back guarantee works for most common cases. But it may be counterproductive for an aging-related severe case of vaginal atrophy or a stubborn recurrent BV case that requires a longer time to find relief.
Some customers request refund after using the product for 30 days by taking advantage of our satisfaction guarantee. As a result, these customers may lose the chance of a lifetime to ever find relief.
There was one customer who was a retired customer service employee for a company. She knows how to get products for free by taking advantage of money-back guarantees. She said in her product review that she had tried 5 different BV care products that offered a 30-day money-back guarantee, but none of the products could clear her stubborn recurrent BV. She complained that all products on the market are "bad" products. By testing different products for short times, she has wasted her opportunity to ever find relief.
Had she continued using NeuEve, she might have found complete relief.
To help customers find ultimate relief, we must tell them upfront that for treating aging-related vaginal atrophy or a severe case of recurrent BV, there is no quick fix. To reverse severe vaginal atrophy or a stubborn case of recurrent BV, the 30-day trial period is often not a long enough time.
The key to successful recovery is patience and commit to long-term use of the treatment product.
Therefore, the 30-day money-back guarantee does not apply for a case of aging-related vaginal atrophy or stubborn recurrent BV.
If you have a case of aging-related vaginal atrophy or stubborn recurrent BV, you cannot file refund after using the product for 30 days because there is no guarantee that you can find relief in a short 30-day period.
We encourage you to continue using the product for a longer period of time to find a full relief.