Thank you for reaching out. We understand your frustration.
Irritation is a normal reaction when the balm cream is overly applied. Some customers are too eager finding relief to read instruction before application of the product. The consequence is overapplication and the subsequent intolerance.
It is not an allergy but intolerance. It can be easily fixed by using the product in the correct amount. You only need to apply a tiny little bit of the balm, say a 1/4 of a dime size to start and never use it more than a dime size, to the external vulva once daily. Some customer used at least 100 times more than the suggested amount and hoped to find relief 100 times sooner. Unfortunately, they got intolerance due to overapplication.
You may find these article helpful:
Irritation after using NeuEve Cream. Is this an allergy?
After inserting the balm cream, it caused itching. Is this an allergy?
Two types of burning: inside and outside
NeuEve is currently the best and safest product for vaginal dryness and atrophy relief. To date, over 100,000 women with the most severe vaginal atrophy that all other products failed have found complete relief after using NeuEve. Some of them had used the product incorrectly first and suffered intolerance, but later fixed it and found complete relief. Few had allergy.
Here are your options:
- Applying the product correctly. Here is the suggestion. Please stop using the cream for 2-3 days until it is no longer sensitized. Apply a tiny bit, say a slight touch of a fingertip (1/10 of a dime size) to the external vulva. This tiny amount may be sufficient to cause mucus glands deep inside to secrete mucus to ease dryness. If you still feel sensitive (itching), further reduce the amount. Since you are a sensitive type, a tiny amount of cream may work for you and one jar of the cream can last over 1 year.
- You can return unfinished products in their original cardboard box package (no envelope please) to:
66 Holabird Cir.
Highwood, IL 60040
Once we receive the returned package, we will issue you a refund.
We understand that you were upset and wish to returned the product and get a refund. This can be done but the trade-off is that this may be your last time to use NeuEve.
Customers who file refund will be blocked from purchasing NeuEve again to prevent future guarantee abuse. In the future when you have severe vaginal dryness and atrophy and all other products fail, you will not be able to use NeuEve. Our customers need to be told in advance so that they can make an informed choice.